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Issues receiving messages on helpdesk Signal channels

June 15, 2026 at 8:00 AM UTC

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We have performed updates to address a bug in an open source component we use to provide Signal functionality, introduced by a Signal server side change. As a result of this it may be necessary to relink your Signal channel if you self-manage your handset. If we fully manage your instance, no action is required as we will test and relink the channel for you.

As this issue could affect receiving Signal messages, we have performed this outside of a pre-scheduled maintenance window.

Instructions for relinking the channel can be found in our online documentation.

As always, if you have any concerns please contact our helpdesk.

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Last updated: June 15, 2026 at 5:43 PM UTC