Update - We have deployed updates to the WhatsApp channel and currently do not expect that there will be issues sending and receiving messages.
– 2026-03-17
Investigating - We’re aware that WhatsApp have begun rolling out a new feature replacing phone numbers with usernames. We are monitoring this rollout and making updates to our integration as it evolves, but we expect there to be minor disruptions to service until the roll out is complete.
– 2025-12-01
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