{
  "is": "issue",
  "title": "Issues receiving messages on helpdesk Signal channels",
  "body": "\u003cp\u003eWe have performed updates to address a bug in an open source\ncomponent we use to provide Signal functionality, introduced by a Signal server side change.\n\u003cstrong\u003eAs a result of this it may be necessary to relink your Signal channel if you self-manage your handset.\u003c/strong\u003e\nIf we fully manage your instance, no action is required as we will test and relink the channel for you.\u003c/p\u003e\n\u003cp\u003eAs this issue could affect receiving Signal messages, we have performed this outside of a pre-scheduled maintenance window.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"https://cloud.sr2.uk/docs/link/e2e_channels\"\u003eInstructions for relinking the channel\u003c/a\u003e can be found in our online\ndocumentation.\u003c/p\u003e\n\u003cp\u003eAs always, if you have any concerns please \u003ca href=\"https://www.sr2.uk/support\"\u003econtact our helpdesk\u003c/a\u003e.\u003c/p\u003e\n",
  "createdAt": "2026-06-15 08:00:00 +0000 UTC",
  "lastMod": "2026-06-15 17:43:32 +0100 +0100",
  "permalink": "https://status.sr2.uk/issues/2026-06-15-signal-server-changes/",
  "severity": "notice",
  "resolved": true,
  "informational": true,
  "resolvedAt": "2026-06-15 11:30:00",
  "affected": ["Link Helpdesks"],
  "filename": "2026-06-15-signal-server-changes.md"
}