{
  "is": "issue",
  "title": "New support telephone numbers",
  "body": "\u003cp\u003eAs part of our ongoing efforts to improve the resilience of our operations, we are currently migrating to a new\ntelephony provider.\nWe have taken the decision to move to a new number range with this move to reduce the complexity of the routing of\ninbound calls that would have occurred with number porting.\nOur existing phone numbers will be retired at the end of 2026.\u003c/p\u003e\n\u003cp\u003eFor urgent issues requiring support, or if required for accessibility reasons, please use the following phone numbers:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003ePrimary: \u003c!-- raw HTML omitted --\u003e+44 33 31 127 999\u003c!-- raw HTML omitted --\u003e\u003c/li\u003e\n\u003cli\u003eAlternate: \u003c!-- raw HTML omitted --\u003e+44 7469 477564\u003c!-- raw HTML omitted --\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003ePlease use the alternate number in the case of disruption to our primary telephony provider.\nOur telephone is answered between 9am to 5pm UK time when staff are available.\nAny voicemail left will be logged in our helpdesk, please make sure to leave your contact details in any voicemail\nmessage.\u003c/p\u003e\n\u003cp\u003eIf you require the use of a text relay, we are happy for you to use a relay service to contact us.\nIn the UK, use the \u003ca href=\"https://www.relayuk.bt.com/how-to-use-relay-uk/use-relay-uk-with-app.html\"\u003eRelay UK\u003c/a\u003e app and dial:\n\u003c!-- raw HTML omitted --\u003e18001 033 31 127 999\u003c!-- raw HTML omitted --\u003e.\nOutside the UK, dial +44 151 494 1260 from the Relay UK app or textphone and ask to be connected with our number above.\u003c/p\u003e\n\u003cp\u003eFor most issues, please continue to contact us via our email support channel at\n\u003c!-- raw HTML omitted --\u003e\u003ca href=\"mailto:contact@sr2.uk\"\u003econtact@sr2.uk\u003c/a\u003e\u003c!-- raw HTML omitted --\u003e optionally using our OpenPGP key.\u003c/p\u003e\n\u003cdiv class=\"highlight\"\u003e\u003cpre style=\"color:#f8f8f2;background-color:#272822;-moz-tab-size:4;-o-tab-size:4;tab-size:4\"\u003e\u003ccode class=\"language-text\" data-lang=\"text\"\u003e-----BEGIN PGP PUBLIC KEY BLOCK-----\nComment: 1135 3E54 83C7 152B 165C  46A7 9CE7 365E C2E1 4728\nComment: SR2 Helpdesk (Shared Mailbox) \u0026lt;contact@sr2.uk\u0026gt;\n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\nKCmNOoaN/Yq6IM2Rc/tkGr/ALdhwggs=\n=W9Nf\n-----END PGP PUBLIC KEY BLOCK-----\n\u003c/code\u003e\u003c/pre\u003e\u003c/div\u003e\u003cp\u003eWe will be updating our website and other documentation over the coming weeks.\u003c/p\u003e\n",
  "createdAt": "2026-05-14 09:00:00 +0000 UTC",
  "lastMod": "2026-05-14 11:34:09 +0100 +0100",
  "permalink": "https://status.sr2.uk/issues/2026-05-14-new-support-telephone/",
  "severity": "notice",
  "resolved": false,
  "informational": true,
  "resolvedAt": "<no value>",
  "affected": ["Support"],
  "filename": "2026-05-14-new-support-telephone.md"
}