{
  "is": "issue",
  "title": "WhatsApp Message Send Issue",
  "body": "\u003cp\u003e\u003cstrong\u003eResolved\u003c/strong\u003e: This issue appears to only affect cases where no conversation history exists with the contact the message\nis sent to.\nDue to the nature of the helpdesk, messages are only sent to users that have already sent a message to the helpdesk, so\nwe do not believe this issue will affect our users.\nWe encourage you to get in touch if you do see any issues with your WhatsApp channel however we are no longer monitoring\nthis situation closely.\n\n  \u003cspan class=\"faded\"\u003e(16:15 UTC — Mar 31)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMonitoring\u003c/strong\u003e: We are not aware of this issue affecting any helpdesk currently however we continue to monitor.\nA fix has been found by the upstream project and will be rolled out once released formally.\n\n  \u003cspan class=\"faded\"\u003e(15:00 UTC — Mar 27)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMonitoring\u003c/strong\u003e: We have been made aware of an issue with the WhatsApp integration that we use where for some accounts,\nmostly accounts that have been banned and subsequently unbanned, users are noticing errors on message send.\nA fix is being investigated by the integration developer.\nTechnical details can be followed on GitHub at \u003ca href=\"https://github.com/WhiskeySockets/Baileys/issues/2441\"\u003ehttps://github.com/WhiskeySockets/Baileys/issues/2441\u003c/a\u003e.\n\n  \u003cspan class=\"faded\"\u003e(03:00 UTC — Mar 25)\u003c/span\u003e\n\n\u003c/p\u003e\n",
  "createdAt": "2026-03-25 03:00:00 +0000 UTC",
  "lastMod": "2026-03-31 17:18:29 +0200 +0200",
  "permalink": "https://status.sr2.uk/issues/2026-03-25-whatsapp-issue-banned-accounts/",
  "severity": "notice",
  "resolved": true,
  "informational": false,
  "resolvedAt": "2026-03-31 16:15:00",
  "affected": ["WhatsApp Channels"],
  "filename": "2026-03-25-whatsapp-issue-banned-accounts.md"
}