[Resolved] WhatsApp Message Send Issue

Wed, 25 Mar 2026 03:00:00 +0000

Resolved: This issue appears to only affect cases where no conversation history exists with the contact the message is sent to. Due to the nature of the helpdesk, messages are only sent to users that have already sent a message to the helpdesk, so we do not believe this issue will affect our users. We encourage you to get in touch if you do see any issues with your WhatsApp channel however we are no longer monitoring this situation closely. (16:15 UTC — Mar 31)

Monitoring: We are not aware of this issue affecting any helpdesk currently however we continue to monitor. A fix has been found by the upstream project and will be rolled out once released formally. (15:00 UTC — Mar 27)

Monitoring: We have been made aware of an issue with the WhatsApp integration that we use where for some accounts, mostly accounts that have been banned and subsequently unbanned, users are noticing errors on message send. A fix is being investigated by the integration developer. Technical details can be followed on GitHub at https://github.com/WhiskeySockets/Baileys/issues/2441. (03:00 UTC — Mar 25)

[Resolved] WhatsApp introducing usernames

Mon, 01 Dec 2025 12:00:00 +0000

Update - We have deployed updates to the WhatsApp channel and currently do not expect that there will be issues sending and receiving messages.

– 2026-03-17

Investigating - We’re aware that WhatsApp have begun rolling out a new feature replacing phone numbers with usernames. We are monitoring this rollout and making updates to our integration as it evolves, but we expect there to be minor disruptions to service until the roll out is complete.

– 2025-12-01

WhatsApp Channels on SR2® Cloud Status

[Resolved] WhatsApp Message Send Issue

[Resolved] WhatsApp introducing usernames